Digital Voice Communications includes the use of cell phones, smart phones , and Voi (Voice over Ip).
VoIP is a technology that allows users to speak to other users to speak
to other users over the internet . VoIP can be used as a replacement
for the traditional telephone in the home.
Digital Voice Communications : The Personal Perspective
With
more than 200 million in use in the United States , cell phones are a
primary source of digital voice communications . Cell phones can act as
a suitable replacement for the traditional, wired , public switched
telephone network.Smart phones offer features such as e-mail, text
messaging , picture / video messaging , and playing or streaming
multimedia . Figure indicates some advantages , disadvantages , and good
practices of digital voice communications in your personal life. Figure
shows some examples of digital voice communications , including visual
voice mail, which is a service that automatically translates voice mail
into text messages or allows you to downlaod voice messages to your
smart phone and listen to them at your convenience.
Figure
Personal Digital Voice Communications Use
|
Advantages
|
Increase productivity through greater and more timely communications.
|
Both cell phones and VoIP offer more choice in providers than the public switched telephone network.
|
Cell phones: Have been intrumental in saving lives in emergency situations.
|
voIP:
often offer free features such as voice mail, unlimited in- country
long distance calling , three-way calling , and call foewarding.
|
voIP: Typically is less expensive for boht local and long distance calls than the public switched telephone network.
|
Disadvantages
|
Cell phone:in some situations , such as while driving a car, can contribute to accidents.
|
voIP: Not as strictly regulated as the public switched telephone network, meaning that the quality to service may be lower.
|
Good Practices
|
Cell phones: Use a headset if you must use a cell phone while driving.
|
Cell phones: When using in public , be mindful of and courteous to those around you.
|
Cell
phones : Be aware of rules or policies at some locations, such as
schools , medical facilities , or churches, cell phones : In public
locations , use an alternative ring method , such as a vibration
setting , to avoid interrupting others.
|
Figure Cell phones other
forms of digital voice communications have become as essential means of
communications throughout the world . ( where noted , some bullet
pointes apply only to paricular technologies.)
Digital Voice Communications : The Business Perspective
Business
embrace digital voice communications because of increased collaboration
and producativity , cost savings , and mobility . Figure lists some
advantages , disadvantages , and good practices of digital voice
communications use in business . Many of the notes listed in fapply to
the various formss of digital voice communications in business .
Figure
Digital Voice Communications Use in Business
|
Advantages
|
Increased communications and collabroation can result in increaased productivity and cost savings.
|
Cell phone: Ability to contact aperson almost anywhere at any time.
|
voIP: with some systems , employees can listen to and manage their voice messages on their personal computer.
|
voIP: Alllows large companies to consolidatw communications between geographically diverse locations.
|
VoIP:
Implement as an alternative to the public switched telephone
network because VoIP allows businesses to use their existing network
more efficiently and provides more features than the public switched
telephone network.
|
Disadvantages
|
With
many VoIP providers and some cell phone providers, connecting to a
local service , such as 911 for emergencies, may be difficult or
cumbersome.
|
The quality of calls may change at times due excessive network usage.
|
Cell phones : Misuse often leads to rude behavior or disruption of meetings.
|
VoIP: Large companies may find it expensive and diffcult to mange .
|
VoIP: Unlike a public switched telephone network , many VoIP systems and equipment will not funcation during a power outage.
|
Good Practices
|
Cell phone: Follow company policy regaarding the use for business communications.
|
Cell phones: Disable the ringer when in meetings or during important discussions.
|
Cell phone: Resist the need to answer every call at all times such as when you are on breaks or when you are not at work.
|
Cell phone: Avoid speaking loudly on the phone when walking through others’ work areas.
|
Cell phone: Limit personal calls on your cell phone during business hours.
|
voIP:
when possible , use a VoIP telephone rather than a cell phone
because it generally is less expensive for the company on a per-call
basis.
|
Figure Digital voice
communications are used when a more personal form of communications
than e-mail or messaging is required in real time.(where noted , some
bullet ponts apply only to particular technologies.)
Tags
Education